Download Important FAQs Document

Terms and Conditions

1. General

These are the main terms of business of the Agency (“the terms”).In the terms: “the Agency” shall mean Silver Innovation Limited (Registered in England no:7078501) and any successors or assigns.“Authorised Representatives” means in the case of the Agency, any director, and in the case of the Client, any director, partner or sole proprietor. “The Client” shall mean any individual, firm, company or other party with whom the Agency contracts or seeks to contract. “The Contract” means any agreement for the provision of Services and/or Materials by the Agency to the Client. “Estimate” means any estimate or revised estimate sent to the Client by the Agency on the Agency’s headed notepaper or by email detailing, inter alia, the description and price of the Materials and/or Services. “The Services” means any contracts for the provision of design consultancy services to the Client of whatsoever nature, including the Materials. “The Sub Contractor” shall mean exhibition display organisers, bureaus, printer sand other suppliers engaged by the Agency. “Materials” shall mean design visuals, disc located digital reproduction/artwork, films, display material, printed items, digital media and all matter analogous to the above.

2. Costs

2.1 The Client has 30 days within which to accept the Estimate of the Agency to provide the Services in accordance with these terms. For the avoidance of doubt, the current costs for any Contract shall be the costs indicated on the latest Estimate (by date).

2.2 The Client shall pay the Agency for the Services and the Materials such sums at such times as specified in the Estimate, which shall include any revised charges for changes to the Contract.

2.3 Estimates are based on the client’s current costs of production and, unless otherwise agreed, the Agency reserves the right to amend on or at any time after acceptance of an Estimate on giving notice to meet any rise or all in such costs which is due to any factor beyond the Agency’s control.

2.4 Where a Sub Contractor is employed by the Agency, the Agency shall get an estimate from the Sub Contractor and seek the client’s approval to the Sub Contractor’s fees.

2.5 The Client may not cancel, rescind or repudiate any Contract which has been accepted by the Agency except with the prior written agreement of the Agency and on terms that the Client shall indemnify the Agency in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Agency as a result of cancellation or repudiation for all work up to and including the date of cancellation or repudiation.

2.6 Time for payment for the Services and/or the Materials shall be of the essence.

2.7 The Client shall be deemed to have authorised the Agency to purchase all Materials once any Estimate is accepted.

2.8 Except as otherwise agreed between the parties, the Materials and/or Services are accepted by the Client on the basis that the price quoted is ex works and is exclusive of any value added tax, special packing materials, carrier charges, delivery, insurance or customs duties, which costs shall be borne directly by the Client.

3. Tax

The Agency reserves the right to charge the amount of any Value Added Tax payable whether or not included on the estimate or invoice.

4. Copyright

Where advertising, photography, artwork or design has been commissioned, the parties agree that copyright for all work carried out is retained by the Agency. Where any such material has been supplied to the Client for its use the parties agree it shall only be used directly for the purposes authorised by the Agency. Once the Agency has received payment in cleared funds, the reproduction and publication rights shall transfer to the Client, but until such time shall remain vested in the Agency and the Client shall hold such material as until the Agency has been paid in full.

5. Client’s property

5.1 Except in the case of a client who is not contracting in the course of a business or holding himself out as doing so Client’s property and all property supplied to the Agency by or on behalf of the Client shall while it is in the possession of the Agency or in transit to or from the Client be deemed to beat the Client’s risk unless otherwise agreed and the Client should insure its property accordingly.

5.2 The Agency shall be entitled to make a reasonable charge for the storage of any Client’s property left with the Agency before receipt of the order or after notification to the Client of completion of the work.

6. Variations

Variations to these Terms shall only be permissible if agreed in writing by Authorised Representatives of the parties.

7. Illegal matter

7.1 The Agency shall be under no obligation to print or publish any matter which in its opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights or any third party.

7.2 The Agency shall be indemnified by the Client in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the Client. The indemnity shall extend to any amounts paid in respect of legal costs in settlement of any claim.

8. Liability

8.1 Apart from damages claimed from death or personal injury, only direct other losses directly arising from the Agency’s work shall be the Agency’s responsibility and all other claims are expressly excluded.

8.2 Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to the Agency and the carrier within three clear days of delivery (or, in the case of non-delivery, within 28 days of dispatch of the goods) and any claim in respect thereof must be made in writing to the Agency and the carrier within seven clear days so delivery (or, in the case of non-delivery, within 42 days of dispatch). All other claims must be made in writing to the Agency within 28 days of delivery. The Agency shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the Client proves that (i)it was not possibly to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as reasonably possible.

9. Clients obligations

The Client undertakes to do the following:

9.1 Give clear and precise instructions and in respect of matters important to the Client, these must be confirmed in writing.

9.2 To pay in full, within 30 days of invoice date, each and every invoice or as otherwise detailed in any Estimate; in default, the Agency reserves the right to charge interest from the invoice date at the rate of four percent over the base rate from time to time of HSBC PLC both before and after judgment.

9.3 Any variation of cancellation of the Agreement by the Client shall give the Agency the right to recover losses flowing there from on a full indemnity basis.

9.4 The Client is to adhere to any agreed interim or stage payment billing and payment agreement as agreed between the parties from time to time.

10. Proofs, Visuals and Sign Off

10.1 Proofs and visuals of all work may be submitted for Client’s approval (sign off) and the Agency shall incur no liability for any errors not corrected by the Client in proofs so submitted. Client’s alterations and additional proofs necessitated thereby shall be charged at an extra cost.

10.2 When style, type or layout is left to the Agency’s judgment, any changes made by the Client may be charged as extra items and shall be invoiced to the Client at the Agency’s then current hourly rate.

10.3 If the Client fails to notify the Agency of any amendments, the Client shall be deemed to have checked and accepted the proof and the Agency shall have no liability in respect of claims, charges or variations subsequently necessitated.

11. Delivery and payment

11.1 Delivery of work shall be accepted when tendered.

11.2 Unless otherwise specified, the price quoted excludes delivery.

11.3 Should expedited delivery be agreed an extra charge may be made to the Client to cover any overtime or any other additional costs involved.

11.4 Should work be suspended at the request of or delayed through any default of the Client for a period of 30 days the Agency shall immediately upon the expiry of the 30 day period be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.

11.5 The Client will either pay each invoice in full in cash or cleared funds within thirty days from the date of such invoice or on terms detailed in any relevant Estimate, failing which the Agency shall be entitled to cease all further work on behalf of the Client without liability in respect of any loss or damage sustained by the Client as a result.

11.6 Notwithstanding the Agency’s liability to cease any further work in accordance with clause 12.5 of these Terms, the Client shall not in any respect be released from its obligations to the Agency under any Contract.

12. Estimates

All prices quoted are dependent upon sight of relevant instructions, brief, copy, images, artwork, corporate identity guides and other such materials.

13. Timetable

If a timetable is agreed between the parties, the Agency will only be expected to comply with the deadlines if the Client does likewise and in as much as the Client has not delayed or altered the brief in any way.

14. Property

14.1 Notwithstanding delivery of the Goods (or of any documents representing the Goods) the property in the Goods shall remain with the Agency until the Client has paid the Agency in full in cash or cleared funds and the Client shall hold such Goods in a fiduciary capacity as the Agency’s property until such payment has been made in accordance with Clause 12 above.

14.2 Until property in the Goods has passed to the Client in accordance with clause 14.1 above and without prejudice to the Agency’s other rights:

14.2.1 The Client shall (unless otherwise agreed by the Agency in writing) take all reasonable steps to ensure that all Goods which are in the possession or control of the Client or the Client’s agents or customer are kept fully insured and labelled or otherwise marked and kept apart from all other goods so that they may be readily identified and separated from other goods of the Client and third parties.

14.2.2 The Agency shall have the right to require the Client to deliver up the Goods and if the Client fails to do so to re-possess the Goods and for that purpose to go upon any premises of the Client or any third party where the Goods are stored.

14.2.3 The Agency may maintain an action for the price of the Goods.

15. Delay

15.1 The Agency will use reasonable endeavours to comply with any date or dates for the supply of the Services and/or the Materials, save that unless the Contract otherwise expressly provides, such date or dates shall constitute only statements of expectation and shall not be binding. Accordingly, the time of the supply of the Services or the Materials shall not be of the essence of the Contract and if the Agency fails to supply the Services or the Materials by any specified date, such failure shall not constitute a breach of the Contract and the Client shall not be entitled to treat the Contract as thereby repudiated or to rescind it or any related contract in whole or in part or claim compensation for such failure or for any consequential loss or damage resulting there from.

15.2 If the Agency shall be prevented or hindered from supplying the Services and/ or the Materials or any part thereof by any circumstances beyond its reasonable control (Force Majeure) for any Materials and/or Services deliverable(within the United Kingdom, by close of business on the fiftieth day from the date of acceptance of the Contract and for any Materials and/or Services deliverable outside the United Kingdom, by close of business on the one hundredth day from the date of acceptance of the Contract), performance of the Contract shall be suspended for so long as the Agency is so prevented or hindered PROVIDED THAT if the performance of the Contract shall be suspended for more than one hundred and fifty days the Agency shall been titled by notice in writing to the Client forthwith to terminate the Contract or cancel any outstanding part thereof and in such circumstances the Client shall pay at the rates specified above for all the Services and/or the Materials supplied and materials used by the Agency to the actual date of such termination and the Agency shall not have any liability to the Client for any direct or consequential loss or damage suffered by the Client as a result of the Agency’s inability to perform its obligations under the Contract in the circumstances mentioned above.

15.3 For the purposes of clause 15.2, Force Majeure shall mean fires, strikes, insurrection or riots, embargoes, or delays in transportation, inability to obtain supplies and raw materials or any other circumstances of any kind whatsoever beyond the reasonable control of the Agency which results in the party being in breach of its obligations under this Agreement.

15.4 The Agency shall not be liable for any claim or claims for direct or indirect consequential or incidental injury, loss or damage (other than for death or personal injury as a result of the Agency’s negligence) made by the Client against the Agency (whether in contract or in tort including negligence on the part of the Agency, its servants or agents) arising out of or in connection with the Services or the Materials or any act, omission, neglect or default (whether or not the same constitutes a fundamental breach of the Contract or a breach of a fundamental term thereof ) of the Agency, its servants or agents in the performance of the Contract.

15.5 Without prejudice to the generality of the foregoing nothing herein contained shall operate to exclude or restrict liability for breach of any obligation arising from the Supply of Goods and Services Act 1982 as against the Client if he is dealing as a consumer as defined by Section 12 of the Unfair Contract Terms Act 1977.

15.6 The Agency makes no representations as to the benefit of the Customer arising out of the provision of the Services and there is neither expressed nor shall there by implied into the Contract any conditions or warranties as to the same.

16. Lien

Without prejudice to any other remedies which the Agency may have, the Agency shall in respect of all debts due and payable by the Client to the Agency have a general lien on all goods and property belonging to the Client in its possession and shall be entitled upon the expiration of fourteen days’ notice to the Client to dispose of such goods or property as it thinks fit and to apply any proceeds of sale thereof to the payment of such debts.

17. Non-assignment

The Client may only assign any claims and obligations under these terms of business to third parties after having obtained the prior written approval of the Agency.

19. Waiver

Any waiver of any breach of these Terms shall not prejudice the Agency’s rights in respect of any subsequent breach.

20. Dispute resolution

All disputes, differences or questions arising out of these terms of business or as to the rights and liabilities of the parties hereto or as to the construction or interpretation hereof shall be referred to the decision of a single arbitrator to be agreed between the parties or in default of agreement to be appointed at the request of either party by the President for the time being of the Chartered Institute of Arbitrators. The arbitrator shall act as an expert whose decision (including as to costs) shall, expect in the case of manifest error, be final and binding on the parties.

21. Notices

Any notices required to be given to the Client or to the Agency must be given in writing and delivered by hand, by mail, by telex, by facsimile with mail confirmation, at the addresses set out in the main contract (or such other addresses as shall have been notified to the other party in writing). If hand delivered, notices are deemed served upon the day following delivery. If sent by first class mail, notices are deemed served on the second day following posting. If sent by telex, notices are deemed served upon receipt of the sender’s answerback. If sent by facsimile, notices are deemed served upon receipt of the sender’s confirmation provided that such facsimile notice is followed by confirmation by first class mail.

22. Severability

If any part of these terms of business shall be found by any court to be invalid, the invalidity should not affect the remaining conditions and the parties shall attempt to substitute therefore invalid condition having as near the same effect as the invalid condition as shall be legally permissible.

23. Entire agreement

The Client agrees that he will have no remedy in respect of any untrue statement made to him upon which he relied in entering into these terms of business and that his only remedies will be for breach of contract. The Client irrevocably and unconditionally waives any right it may have to claim damages for any misrepresentation, whether or not contained in these terms of business, or breach of any warranty not contained in this agreement (unless such misrepresentation warranty was made fraudulently) and/or to rescind these terms of business.

24. Insolvency

24.1 If the Client ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him, the Agency without prejudice to other remedies shall:

24.1.1 have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him, and

24.1.2 in respect of all unpaid debts due from the customer have a general lien on all goods and property in possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply the proceeds towards such debts.

25. Law

These conditions and all other express terms of the contract shall be governed and construed in accordance with the Laws of England. These Terms do not affect your statutory rights.

26. Third party suppliers

The Agency shall not be liable in respect of any act or omission of any third party and any agreement made between the Client and any third party shall be a contract between the Client and the third party and the Agency shall not be a party to that contract, even if the Agency introduced the Client and the Third Party.

27. Websites

The Agency does not have control over the content of the Client’s website and shall not be liable in relation to any action made relating to inaccurate or incorrect information and shall not be liable in relation to any other action brought in relation to the content of the website. Any dispute between the Client and the Party hosting the website will be dealt with in accordance with Clause 26 above.

28. Client Conduct

28.1 Under no circumstances will we tolerate threatening or abusive behavior towards The Agency staff. Should this occur, The Agency reserves the right to terminate the hosting agreement with immediate effect.

28.2 Should the client, during the course of a telephone conversation, email or support ticket, make reference to “legal action” or say anything The Agency might reasonably understand to imply or infer that the client may intend to pursue a legal claim against The Agency, The Agency reserves the right to refuse telephone support going forward. Any further correspondence must then be sent by email or support ticket.

28.3 Should The Agency feel that your needs would be better served by another provider, they reserve the right, at our sole discretion, to terminate the hosting agreement. Where it is reasonable and applicable to do so, The Agency will provide 30 days notice of termination and provide a backup of all website content and email.

29. Domain Names

29.1 The Agency will always register, transfer and renew domain names in our client's name - never in its own. The Client is always in control of every aspect of your domain name(s) and can manage their domain's WHOIS data by contact The Agency. It is their responsibility to keep this data correct.

30. Hosting

30.1 Customers are responsible for all scripts, data and other objects on their accounts. Abusive scripts are scripts which interfere with The Agency’s systems and/or the accounts of other customers, cause harm to any other computer system or user, or engage in any type of fraudulent activity. Any account found to be the source of abusive scripts will be immediately suspended and investigated, and subject to action as detailed under Illegal Content below. The Agency will always notify Clients and, where necessary, fully co-operate with the authorities.

30.2 The Client must not use the service for the transmission of illegal material. They agree to refrain from sending or receiving any materials which may be deemed to be offensive, abusive, indecent, defamatory, obscene, menacing or otherwise as prohibited by current and future statutes in force. They agree to refrain from sending or receiving any material which may be in breach of copyright (including Intellectual Property Rights), confidence, privacy or other rights. If The Client is in any doubt as to the legality of what they are doing, or propose to do, they should take independent legal advice.

30.2.1 All content uploaded to your hosting service, including dedicated and VDS servers, must conform to UK law. It is the user's sole responsibility to ensure this. Storage, distribution of or transmission of illegal materials may lead to investigation and possible prosecution by the relevant authorities.

30.2.2 The Client must not gain or attempt to gain unauthorised access to any computer systems for any purpose. Such action may lead to criminal prosecution under the Computer Misuse Act.

30.2.3 The Client must not send data to the internet using forged addresses or data which is deliberately designed to adversely affect remote machines (including but not limited to denial of service (DDoS), worms and viruses, trojans and ping storms).

30.2.4 The Client must ensure that local PCs and network connected servers are not configured to allow open relay and must not participate in the sending of unsolicited bulk email (commonly referred to as 'spam' ,'UBE','UCE' ).

30.2.5 The Client are prohibited from running 'port scanning' or other software intended to probe, scan, test the vulnerability of or access remote systems or networks except in circumstances where the remote user has given express permission for this to be done. The Agency may ask for evidence of such permission.

30.2.6 The Client must take all reasonable steps to ensure that your password and login credentials remain confidential.

30.2.7 Open proxy servers are not permitted under any circumstances and will result in immediate termination of service.

30.2.8 Sites must not contain 'hateful' material or content which seeks to incite hate.

30.2.9 Sites must not contain images, videos, depictions or descriptions of pornography which is unlawful in the UK or which is deemed to be distasteful at The Agency’s sole discretion.

30.2.10 Sites must not contain 'warez', copyrighted music/videos or links to such content. It is the sole responsibility of the user to ensure that they have the rights to distribute any content displayed on their website.

30.2.11 Sites must conform to UK copyright law.

31. Email Usage

31 The Agency have a zero-tolerance policy against spam and the sending of bulk, unsolicited e-mail is prohibited at all times. Clients who abuse the email service will be notified that their behaviour is unacceptable and may have their accounts suspended, terminated or blocked at our sole discretion.

31.1 The Client agrees not to send emails that might cause annoyance, inconvenience or anxiety to a recipient.

31.2 The Client agrees not to send any emails likely to cause distress or any material which is offensive, indecent, obscene, menacing or in any way unlawful.

31.3 The Client agrees to have a clear opt out policy in all newsletter communications.

31.4 The Client must not use The Agency’s mail services or network to send email to any user who does not wish to receive it.

31.5 The Client must not use The Agency’s mail services or network to send unsolicited email, in bulk (commonly known as 'spam') or individually.

31.6 The Client must not use They Agency’s mail services or network with intent to deprive others of service ('mail bomb').

31.7 The Client must not use false mail headers or alter the headers of mail messages in such a way as to conceal the identity of the sender.

31.8 The Client must not use any email address that you are not authorised to use.

31.9 The Client must ensure that any email servers connected to our network and operated by you are not configured to allow 'open relay'.

31.10 The Client must take full responsibility for their own email reputation, The Agency cannot guarantee a positive reputation.

32. Right to Suspend and Disable

32.1 The Agency reserve the right, at our sole discretion and without liability to The Client or any of The Clients contacts, to suspend or cancel the WHOIS Privacy Service and to reveal the Registrant and other contact information in certain circumstances, including but not limited to the following:

32.1.1 when required by law;

 

 

32.1.2.in the good faith belief that disclosure is necessary to further determine an alleged breach of a law;

32.1.3.to comply with all legal processes served upon Silver Innovation Limited, such as Court Orders;

32.1.4.to resolve any and all third party claims including but not limited to ICANN’s or a Registry’s dispute resolution policy;

32.1.5.to avoid financial loss or legal liability;

32.1.6.if The Agency believes that you or one of your Contacts are using the WHOIS Privacy Service to conceal involvement with illegal, illicit, objectionable or harmful activities

32.1.7.to transmit SPAM, viruses or other malware

You understand and agree that, in the event that The Agency receive a formal complaint, notice of claim or URDP, that will have the right to disable the WHOIS Privacy Service pending final resolution of the matter.